Privacy Policy
Last updated: 1/3/2026
This Privacy Policy explains how Rockrose Studio Supply (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or purchase products from our website (www.rockrosestudiosupply.com) or otherwise interact with us (collectively, the “Services”). “You” and “your” refer to you as a user of our Services, whether as a customer, visitor, or other individual whose information we collect.
By using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on this page, and the “Last updated” date will be revised. Your continued use of our Services constitutes acceptance of any changes.
2. Information We Collect
Information You Provide Directly
- Contact details: Name, address, email, phone number
- Order information: Billing/shipping address, payment details, order history
- Account information: Username, password, security questions
- Customer support communications: Any information you share when contacting us
Information Collected Automatically
We use cookies, pixels, and similar technologies (“Cookies”) to collect information about your interaction with our Services, including:
- Device and browser information
- IP address and network details
- Pages viewed, time spent on site, and other usage metrics
Information From Third Parties
We may also receive information from third parties, including:
- Shopify and other service providers supporting our website
- Payment processors to fulfill orders
- Analytics providers or advertising partners to improve our Services
3. How We Use Your Information
We use your personal information to:
- Provide Products and Services: Process payments, fulfill orders, arrange shipping (including to Canada), handle returns, and manage your account
- Marketing and Promotions: Send promotional communications (you may opt out anytime) and tailor advertisements
- Customer Support: Respond to inquiries and improve our Services
- Security and Fraud Prevention: Detect and prevent fraudulent or unauthorized activity
4. Cookies and Tracking
Cookies help us improve our website, remember preferences, and analyze usage. Most browsers accept cookies automatically, but you may adjust your browser settings. Note that disabling cookies may limit website functionality. For Shopify-specific cookie information, see Shopify Cookies.
5. How We Share Your Information
We may share your personal information with:
- Service providers supporting our website, order fulfillment, payment processing, customer support, or analytics
- Business partners for marketing or advertising, always in accordance with their privacy policies
- Affiliates within our corporate group to operate our business
- Legal obligations to comply with laws, enforce terms of service, or protect rights and safety
We do not sell personal information.
6. User-Generated Content
Any reviews or content you submit publicly may be visible to others. We are not responsible for how others use information you post.
7. Third-Party Links
Our site may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.
8. Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes their child has shared personal information, please contact us to request deletion.
9. Security and Retention
We take reasonable measures to protect your information but cannot guarantee complete security. Information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.
10. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing and correcting information
- Requesting deletion
- Limiting or opting out of certain processing
- Withdrawing consent where applicable
- Exercising data portability
You may exercise these rights via our contact information below. We will not discriminate for exercising these rights.
11. Complaints
If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with a local data protection authority depending on your location.
12. International Users
We currently ship to the United States and Canada.
Canadian customers should note:
- Orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.
- By using our Services, you consent to the collection, use, and transfer of your personal information in accordance with this Privacy Policy, including for processing and shipping your order to Canada.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights:
Rockrose Studio Supply
Email: rockrosestudiosupply@gmail.com
Mailing Address: PO Box 7963, Moreno Valley, CA 92552, USA
